Frequently Asked Questions

How do I buy a license?

You can purchase a license from our online store. Secure payment processing is handled via PayPal but you do not need a PayPal account to purchase.

Where can I download it?

You can install Klok by clicking the “Install Now” button on the right of the main Klok page. In order to use the advanced features of Klok you must enter your license key (which will be emailed to you when you confirm your purchase) on the Tools > Preferences > General screen.

Where is my data stored? How can I back it up?

The data for Klok is stored in a file called klok.db. The default location of this file is at the following location but you can change that on Tools > Preferences > General screen.

Windows XP: C:\Documents and Settings\[User Name]\Application Data\Klok2.DD7F2188B985C2439837C76B42A187050457E61B.1\Local Store

Windows Vista\7\8: C:\Users\[User Name]\AppData\Roaming\Klok2.DD7F2188B985C2439837C76B42A187050457E61B.1\Local Store

Mac OSX: user/Library/Preferences/Klok2.DD7F2188B985C2439837C76B42A187050457E61B.1/Local Store

Linux (Ubuntu): ~/.appdata/Klok2.DD7F2188B985C2439837C76B42A187050457E61B.1/Local Store

To backup your data, open the appropriate folder listed above or the folder you chose on the Preferences screen. Copy your klok.db data somewhere safe to back up. In the event of a problem, just copy that file back and start Klok and you will get your data back.

As you might have guessed, you could use this method to transfer your data between computers if you wanted to, essentially allowing you to “sync” multiple instances of Klok. we have even had several people say they use Dropbox to transfer data between computers. We have not tested this, so it is “unsupported” at this point.

Can I connect Klok to my existing time tracking system?

The full version of Klok includes the ability to install connector plugins for various popular time tracking systems. Also, the Klokwork Team Connector is available for free that gives developers the ability to integrate it with existing time tracking systems.

Does Klok communicate back to the internet? If so why?

There are only four ways that Klok communcates back to getklok.com.

  1. When you activate your license
  2. When checking for updates
  3. When you click a link from the About menu or click the links for information regarding the full version
  4. When you open the free version, the dialog shown retrieves the current price for the full version

No personally identifiable information is passed with the request.

Occasionally, antivirus software may prevent applications from making calls without permission. Check the documentation with your security software for specific instructions for your system.

Why does Norton quarantine Klok 2?

A few users have indicated that Norton flags Klok as a potential security risk and quarantine’s the application. Symantec has told us that the issue was the result of a false positive which has been corrected in recent updates. If you are seeing this problem, you may need to update to the latest version of the definitions from Symantec.

Where do I get support?

Please visit our support page for how-to videos, user guide, knowledge base and user forums. You may also email us at support@getklok.com

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