Home Forums Get Help for Klok Klok not working after Adobe Air update

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  • #1266
    Anonymous
    Inactive

    Hi–
    I updated Adobe Air just now, and Klok2 won’t run. I’m not 100% sure the update was the cause, but Klok was running fine the last time I used it, so it seems likely. I tried restarting, then uninstalling Air and downloading and installing a new copy, then restarting again, but that didn’t fix it. Klok loads to 70%, and then appears as a faded version of its normal self, with no working ability, in the lower-left corner of my screen. What should I try now? It would be great if I didn’t have to lose my old hours data.
    Thanks!

    #2030
    Anonymous
    Inactive

    Same here, ran Adobe Air update a few days ago, Klock won’t open at all, just bounces a few times then gives up. I’m on El Capitan, latest air. Shame, lost a lot of tracked hours…

    #2031
    Anonymous
    Inactive

    Thanks for your info–I’m on Yosemite, and was wondering if updating to El Capitan would help, but it sounds like it won’t. Klok started a support ticket for me, but I haven’t heard anything from them for a few days. I just pinged them again.

    #2032
    Scott MckeownScott Mckeown
    Keymaster

    We have had a few reports of this. If possible please download and install version 19 of Adobe Air until we can determine why this is happening.

    Sorry for the inconvenience.

    Klok Team

    #2033
    Anonymous
    Inactive

    Thanks; I tried installing the version of 19 here: https://helpx.adobe.com/air/kb/archived-air-sdk-version.html#main_Archived_Adobe_AIR_downloads_ , but when I opened Klok afterward, I got an error message that says, “This application requires a version of Adobe AIR which cannot be found.”

    #2034
    Anonymous
    Inactive

    I also had this issue after installing the latest Adobe Air. I uninstalled Air, restarted my mac, and installed version 19 of Adobe Air. Fortunately, that worked for me.

    Specs: Macbook Pro on 10.11 El Capitan, Klok2 (2.5.11)

    #2035
    Anonymous
    Inactive

    I had this issue as well. Installing version 19 of Air let Klok start up again — but oddly, with an old set of data. Anyone have any idea how to get back my most recent data?

    #2036
    Anonymous
    Inactive

    Never mind, found the right config.xml file :) Phew! But I do hope they get this working with the new version of Air soon. I put in a ticket on Dec 14, 2 weeks ago, and haven’t heard anything yet.

    #2037
    Anonymous
    Inactive

    “I uninstalled Air, restarted my mac, and installed version 19…”
    I tried that, but it didn’t work for me…maybe I need to upgrade to El Capitan.

    #2038
    Anonymous
    Inactive

    Miraculously, Klok started working again! I have no idea what I did; I didn’t update anything since the last time. Maybe multiple restarts, or maybe it somehow sensed that I had started a free trial of QuickBooks? ; )

    #2039
    Anonymous
    Inactive

    I updated Adobe Air just now, and Klok2 won’t run. I’m not 100% sure the update was the cause, but Klok was running fine the last time I used it, so it seems likely. I tried restarting, then uninstalling Air and downloading and installing a new copy, then restarting again, but that didn’t fix it. Klok loads to 70%, and then appears as a faded version of its normal self, with no working ability, in the lower-left corner of my screen. What should I try now? It would be great if I didn’t have to lose my old hours data.

    #2040
    Anonymous
    Inactive

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    #2041
    Anonymous
    Inactive

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    #2042
    Anonymous
    Inactive

    Am I the only one here having the same issue even before having to install adobe air. Klok is not working at all. What do I do? integrated healthcare systems

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